This privacy policy has been compiled to better serve those who are concerned with how their "Personally identifiable information" (PII) is being used online. PI is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

​

What personal information do we collect from the people that visit our website?

​

When purchasing or registering on our site, as appropriate, you may be asked to enter your name, email address, delivery address or other details so that we can provide our services to you.

​

When do we collect information?

​

We collect information from you when you place an order, subscribe to a newsletter, fill out a contact form or enter information on our site.

​

How do we use your information?

​

We may use such information in the following ways:

​

• To personalize your experience on our site and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To quickly process your transactions.

• To send periodic emails regarding your order or other products and services.

​

How do we protect the information we receive?

​

We take precautions to protect your personal information. When you submit sensitive information via the website, your information is protected both online and offline.

​

Do we use "cookies"?

​

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, they are used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

​

We use cookies to:

​

• Understand and save user's preferences for future visits.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

​

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.

​

If you disable cookies, it will turn off some of the features that make your site experience more efficient and some of our services may not function properly.

​

How can you opt out, remove, or modify information you have provided to us?

​

You can request to have your information removed by contacting us on Enquiries@chpottery.co.uk

​

Please note that we may maintain information about an individual sales transaction in order to complete that transaction and for record keeping purposes.

​

Third Party Disclosures

​

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

​

Third party Links

​

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

​

Retention of Your Personal Information

​

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

​

Information Regarding Your Data Protection Rights Under General Data Protection Regulation (GDPR)

​

For the purpose of this Privacy Policy, we are a Data Controller of your personal information.

​

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information, as described in this Privacy Policy, depends on the information we collect and the specific context in which we collect it. We may process your personal information because:

​

• You have given us permission to do so

• The processing is in our legitimate interests and it's not overridden by your rights

• For payment processing purposes

• To comply with the law

​

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:

​

• The right to access, update or to delete the personal information we have on you

• The right of rectification

• The right to object

• The right of restriction

• The right to data portability

• The right to withdraw consent

​

Please note that we may ask you to verify your identity before responding to such requests.

​

You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

​

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

​

Service Providers

​

We employ third party companies and individuals to facilitate our Website ("Service Providers"), to provide our Website on our behalf, to perform Website-related services or to assist us in analysing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

​

Payments processors

​

We provide paid products and/or services on our Website. In that case, we use third-party services for payment processing (e.g. PayPal).

​

All transactions are processed through PayPal. We will not store or collect your payment card details. That information is provided directly to PayPal whose use of your personal information is governed by their Privacy Policy.

​

Contacting Us

​

If there are any questions regarding this privacy policy you may contact us on Enquiries@chpottery.co.uk

​

​